Contact

We are a small team, so you will be dealing with someone who knows the tools rather than a call centre. Whatever you need — a recommendation, a quote, a purchase order, or help choosing between two kits — get in touch and we will answer properly.

Get in touch

Email: ben@futurefactory.co.uk
Phone: +44 7342 820336

We aim to reply to every enquiry within one working day.

Where we are

Future Factory
Crofton Hall, The Clocktower
Crofton, Thursby
Carlisle CA5 6QB
United Kingdom

All orders are stored and dispatched from here.

Buying for an organisation

If your finance team needs a purchase order, pro-forma invoice or VAT invoice, email us before ordering and we will set it up. We work with training departments, consultancies and universities and are used to procurement processes.

Working to a date

If you have a workshop or training day in the diary, tell us the date when you enquire. Some kits are held in stock and dispatch within 1–2 working days; others are hand-assembled to order and take 2–3 weeks. We would far rather tell you honestly up front than miss your date.

Not sure which tool you need?

Tell us the group size, the time you have, and what you are trying to shift — communication, planning, culture, customer focus — and we will point you at the right one. There is no obligation, and we will tell you if none of them fits.

Existing orders and support

For anything to do with an order already placed, a missing component, or running a tool you already own, email ben@futurefactory.co.uk with your order number and we will sort it.